Services for Distributors

Essential Services Group:

The technical-commercial core that transforms distributors into market leaders

In the IVD world, competing solely with products is insufficient. The real difference lies with those distributors who manage to unite science and commercial strategy in a single voice, capable of conveying trust and generating tangible value for each customer.

APEX combines a. Scientific Training and b. Commercial Strategies in Quality Control, designed to enable distributor teams to communicate complete solutions with technical evidence and proven value, not just about products.

By implementing this duo, distributors experience a transformation:

• Towards clients, they project an image of expert advice that increases trust and loyalty.

• For the brands they represent, they strengthen their role as strategic partners, demonstrating their ability to drive adoption, growth, and sustainability in the market.

This technical and commercial core is the decisive competitive advantage that makes the distributor a benchmark, capable of opening doors and consolidating long-term relationships with key players in its business.

a. Scientific Training in Quality Control

We train technical and sales teams in advanced analytical quality control criteria, integrating science, strategy, and effective communication, enabling truly specialized, insight-based support and consultative sales that differentiate themselves from customers and competitors.

Features:

• Modular programs adapted to the portfolio represented.
• Coverage of technical, practical and regulatory foundations.
• Internal competency assessment at the end of the training.

Value for the distributor:

• Increases technical credibility with clients, improving consultative sales opportunities.
• It reduces dependence on the manufacturer, strengthening autonomy and the image of a regional expert.

b. Commercial Strategies with Quality as a Differentiator

We develop sales and marketing tools to ensure that quality control is the cornerstone of distributor differentiation. We transform technical aspects into solid, easily communicated sales pitches.

Features:

• Design of value propositions based on technical evidence.
• Creating smart service packages and offers for or in conjunction with control.
• Self-consumption design for competitive positioning in public and private tenders.

Value for the distributor:

• Increase competitiveness by differentiating your portfolio beyond price.
• It allows us to offer comprehensive solutions, strengthening customer loyalty.

Complementary Services Group:

The technical basis that makes the distributor a trusted reference

In the Quality Control business, distributors who transcend the role of suppliers are those capable of supporting their clients in the most critical moments: c. Managing Results when they cease to be reliable, or d. Verifying the Reliability of a method.

This APEX services group provides distributors with robust tools to respond quickly, clearly, and with scientific evidence.

On the one hand, structured protocols for handling out-of-control events ensure agile and reliable support. On the other hand, the ability to guide analytical method checks, from installation to routine, transforms the distributor into an indispensable technical partner.

The impact is twofold and decisive:

• For customers, it means operational security, regulatory compliance, and peace of mind in highly sensitive processes.

• For the distributor, it means standing out as a benchmark of technical excellence, capable of offering solutions that protect results and reputation, not just products.

Thus, what is a limited support service for other distributors becomes a competitive advantage with APEX, generating lasting trust and superior positioning.

c. Out-of-Control Event Resolution Protocols

We train advisors in the implementation of structured protocols to respond quickly and effectively to clients' out-of-control outcomes, improving support capacity, managing risks, and reducing operating costs.

Features:

• Practical algorithms for detection and response.
• Defined escalation towards internal teams and manufacturers.
• Standardized documentation for traceability and monitoring.

Value for the distributor:

• Increase customer confidence by ensuring fast and professional solutions.
• Reduce costs and time associated with poorly managed technical incidents.

d. Verification of Analytical Methods

Training to provide successful and cost-effective support for analytical method verification processes, strengthening the perception of reliability and regulatory compliance.

Features:

• Training in standardized protocols for different types of tests.
• Management and strategic use of control materials.
• Design of appropriate documentation for auditing.

Value for the distributor:

• Positions the distributor as an indispensable ally in accreditation and audits.
• Prevents wasted resources due to poorly designed events and unsupported responsibilities.
• Increase revenue opportunities through value-added services.

Educational Services Group:

Quality is understood, promoted and consolidated only through training.

In a market saturated with commercial messages and educational offerings, the representatives who truly stand out are those capable of generating knowledge and thought leadership.

Producing scientific content and events with APEX turns every interaction into an opportunity to educate, inspire, and empower.

These aren't just marketing materials: they're resources designed with scientific rigor and strategic communication, created to demonstrate technical mastery while projecting closeness to customers.

From a specialized article to a webinar, each issue places the distributor in the scientific conversation of their environment.

The result goes beyond visibility:

• Customers perceive the distributor as a reliable source of knowledge, not just a supplier of products.

• The brands represented find in him a partner who amplifies their credibility and strengthens their positioning in new markets.

This service is the key to moving from being a commercial player to becoming a scientific and strategic benchmark.

e. Production of Scientific Content and Events on Demand

We create educational materials and specialized events for distributors to strengthen their scientific and commercial presence, tailoring each resource to specific market needs.

Features:

• Talks, workshops, and personalized courses specializing in quality control.
• Production of presentations, images, videos or podcasts.
• Adaptation to remote or in-person mode.

Value for the distributor:

• It strengthens the brand and positions the distributor as a scientific benchmark.
• Generate customer reach and engagement through high-impact training.

Premium Services Group:

Tailor-made solutions for strategic clients that deserve your full attention

When a premium customer faces a crisis—a nonconformity, a critical finding, a technical event that compromises their operation—the distributor is at stake for much more than a sale: they are at stake for the relationship of trust and the reputation of the brand they represent.

APEX helps you make a difference by designing high-level, structured interventions grounded in science and strategic analysis.

With them, the distributor demonstrates that they have the resources to handle extraordinary situations with precision, document rigorously, and restore peace of mind to their customers in the most sensitive moments.

The impact is immediate:

• Premium customers feel supported by a partner who doesn't abandon them in a crisis, but instead provides sustainable solutions.

• The represented manufacturer recognizes its distributor as an ambassador who protects the brand with professionalism, decisiveness, and clear results that support its partnership.

This service transforms every crisis into an opportunity to strengthen the relationship and elevate the distributor's perception of value to a higher level.

f. Strategic Interventions with Premium Clients

We provide specialized support for critical situations for key clients through root cause analysis and corrective action plans, providing scientific solutions that support business continuity.

Features:

• Structured and documented CAPA processes.
• Quality cost analysis and risk management.
• Complete, customized and validated technical reports.
• Remote or in-person intervention with the distributor.

Value for the distributor:

• Protect relationships with premium accounts by resolving crises professionally.
• It reaffirms the distributor's reputation as a reliable strategic partner.